Ardents.
Refund & Cancellation Policy
Effective July 1, 2026
This policy explains how billing, cancellation, and refunds work for Ardent Prime (our auto-renewing premium subscription) and consumable purchases on Ardents, operated by Ardents Dating LLC. It supplements our Terms of Use. Questions: support@ardentsdating.com.
1. Apple Handles All Payments
All purchases on the iOS app — Ardent Prime subscriptions and consumable packs — are processed by Apple through In-App Purchase, under your Apple ID. Ardents never receives or stores your payment card details.
Because Apple is the merchant of record for these transactions:
- Refunds are requested from Apple, not from us. Go to reportaproblem.apple.com, sign in with your Apple ID, find the purchase, and request a refund. Apple decides refund requests under its own policies; Ardents cannot issue, force, or override an Apple refund decision.
- We're still happy to help you navigate the process — contact support@ardentsdating.com.
2. How to Cancel Auto-Renewal
Ardent Prime renews automatically at the end of each billing period unless you cancel at least 24 hours before the period ends.
To cancel on iOS:
- Open Settings on your iPhone → tap your name → Subscriptions;
- Select Ardents;
- Tap Cancel Subscription.
(Or: App Store app → your profile photo → Subscriptions.)
After cancelling, you keep Ardent Prime benefits until the end of the period you already paid for; you are simply not billed again.
3. Deleting Your Account Does NOT Cancel Your Subscription
Deleting your Ardents account — or deleting the app from your phone — does not cancel an Apple subscription. Apple will keep billing you until you cancel in your App Store subscription settings (Section 2). If you are leaving Ardents, cancel the subscription with Apple first, then delete your account.
This is a consequence of how Apple In-App Purchase works: the subscription lives on your Apple ID, not in our database, so we cannot cancel it for you.
4. No Refunds for Partial Periods (Default)
To the extent permitted by applicable law:
- Subscription fees are non-refundable, and we do not provide refunds or credits for partially used subscription periods, unused time after cancellation, or periods during which you did not use the app.
- Cancelling stops future billing; it does not refund the current period.
Nothing in this policy limits any non-waivable refund rights you have under the law of your jurisdiction, or your ability to request a refund from Apple under Apple's policies (Section 1).
5. Consumables Are Non-Refundable Once Delivered
Consumable packs (planned: Super Sparks, Sparky Replies, and Signal Boosts, in packs of 5 or 10) are delivered to your account balance immediately upon purchase. Once delivered, consumables are non-refundable, whether used or unused, to the extent permitted by law. Consumables and feature balances are licenses, not property; they have no cash value and are forfeited if your account is terminated or deleted (see Terms of Use Section 9.3).
6. Founders Rate — Cancelling Forfeits the Rate Permanently
The Founders Rate ($19.99/month, available launch through December 21, 2026) is grandfathered only while your subscription remains continuously active.
If you cancel a Founders Rate subscription, or it lapses for any reason (including failed payment), the Founders Rate is permanently lost. Re-subscribing later will be at the then-current standard price (currently $29.99/month). There is no way to restore a lapsed Founders Rate.
Consider this carefully before cancelling a Founders Rate subscription.
7. EU / UK Right of Withdrawal (14 Days)
If you are in the European Union or United Kingdom, you generally have a statutory right to withdraw from a purchase of digital services within 14 days without giving a reason.
However, when you purchase Ardent Prime or a consumable, you request immediate access to the digital content/service. By starting the purchase, you expressly consent to immediate performance and acknowledge that:
- for digital content delivered immediately (e.g., consumables), you lose your right of withdrawal once delivery begins; and
- for services (e.g., the subscription), if you withdraw within 14 days after performance has begun at your request, you may owe a proportionate amount for the service provided up to withdrawal, with the remainder refunded.
Apple, as the merchant of record, operates its own EU/UK withdrawal process — exercise withdrawal rights through Apple (reportaproblem.apple.com or Apple's withdrawal form).
8. Price Changes
If we change subscription prices, the change applies to renewals after notice, delivered per Apple's subscription price-change process (Apple notifies you and, where required, asks you to agree before a higher price takes effect). The Founders Rate is exempt from increases while continuously active, per Section 6.
9. Promotional and Complimentary Access
Complimentary promotional access to Ardent Prime (granted at our discretion for limited periods) involves no payment, and therefore no refunds. Promotional access may be modified or ended at any time and has no cash value. Promo codes (where offered) are one-time use, non-transferable, and not redeemable for cash.
10. Android / Google Play
Ardents is currently distributed on iOS via the App Store, and all purchases are handled by Apple as described above. If we offer Ardents on Android with in-app purchases in the future, we will update this policy with the applicable Google Play billing, cancellation, and refund terms before those purchases become available.
11. Contact
Billing questions or help navigating an Apple refund: